SAVE 25% OFF. Use discount code MAKALII2021 at checkout. COVID-19: NO RETURNS & EXCHANGES. ALL SALES FINAL.

FAQs

UPDATED:  AS OF MAY 6TH

NO RETURNS AND EXCHANGES DUE TO COVID-19 AND TO ENSURE EVERYONE'S SAFETY. ALL SALES FINAL.

For CLEARANCE ITEMS, all sales are final. No returns. No exchanges.

SHIPPING & STORE PICKUP

NO STORE PICKUP Due to COVID-19

Flat Rates:

  • Hawaii $11.50
  • US Mainland:  $14.00

We offer domestic and international shipping options for online orders through USPS and FedEx.  Please allow 2 - 3 business days for your order to be packed and processed for shipping.  The shipping estimates listed at the time of the order are based on when the parcel leaves our premises, not when the order is placed.  USPS orders ship Mondays - Saturdays.  Due to the limitations of our local FedEx station, orders only ship Mondays - Fridays.  Orders that come in on Fridays will not go out until the following Monday, even if the request is for overnight shipping.  

We also have a "Warehouse Pickup" option available in your shopping cart.  This option is for the convenience of our Kona customers who prefer to shop online, and for any customers who will be traveling to the island and would like to pick their order up in Kona.  Be sure to select "Warehouse Pickup" as your shipping option at checkout.  This will waive shipping charges for your order.  Please allow 1 business day (3 if order is placed on Friday) for "Warehouse Pickup" orders to be available at the shop. 

EMAILS
Customers will receive an order confirmation email shortly after their purchase is made online as verification that their order is in the queue to be packed.  Customers will receive a second email with a shipping confirmation when the order has been fulfilled. Please contact aloha@kauluaehawaii.com for further inquires.

ONLINE SECURITY
We do not store your credit card information unless you specify at check-out for future orders. The personal information you've provided in association with your order is safe. We do not share that information with any other parties. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. 

PRIVACY POLICY
Your privacy is very important to us. We do not share, distribute, or sell the information you provide.